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Customer Service Leader with 10+ years of experience in telecom and finance
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Competencies
Directed teams, provided strategic guidance, and fostered collaborative work environments.
Utilized analytics to monitor workflows, assess team performance, and identify opportunities for improvement.
Demonstrated outstanding communication skills through training, motivational guidance, and clear collaboration.
Handled multiple business lines, managed onboarding processes, and adapted to various roles effectively.
Education
Languages
Summary
Experienced in managing and training teams in finance and telecom sectors, with a focus on operational efficiency and team development.
Key Achievements
- Led team at BMO to monitor workflows, identify improvements, and enhance productivity
- Fostered a collaborative environment and clear communication for better team performance at BMO
- Drove onboarding and training at Telus International, ensuring new hire readiness for live support
Experience
BMO - Leader
Monitor workflows and productivity. Identifying opportunities for improvement and implementing solutions., Foster a collaborative environment and clear communication channels to drive efficiency and morale., Provide strategic guidance and daily support to a team of agents. Ensuring clarity in task...
CSR and Trainer
Known for outstanding communication and leadership skills, consistently fostering confidence and growth in new hires through clear instruction and motivational guidance., Demonstrated strong people management capabilities by cultivating a collaborative environment and coaching agents toward high...