Lesly - Customer Service & Logistics Specialist with diverse bilingual experience

San Pedro Sula, Cortés Department, HondurasRemoteen

Handled 80 customer calls daily, achieving a 90% satisfaction rate at Startek Honduras.

Designed and implemented educational materials tailored to individual student needs at Academia Europea.

Published on CazVidVideo interview availableOpen to remote

Summary

Versatile professional with expertise in customer service, logistics, sales, and education. Adept at building relationships, optimizing operations, and delivering tailored solutions in dynamic environments.

Video Resume

Key Achievements

Generated new business through cold-calling, leading to increased sales at Travelpass Group.
Coordinated freight logistics efficiently, ensuring timely loading and unloading at STT Logistics Group.
Developed safety training programs that boosted employee engagement and safety awareness at Ingenious Industry.

Skills

Customer ServiceExpert

Proven ability to resolve customer issues effectively, ensuring high satisfaction levels.

Logistics & DispatchingAdvanced

Skilled in coordinating freight operations and communicating across teams for seamless logistics.

Bilingual CommunicationExpert

Fluent in English and Spanish, facilitating effective cross-cultural interactions and training.

Sales & Business DevelopmentAdvanced

Experienced in lead generation, cold-calling, and building client relationships to increase revenue.

Educational Material Development

Experience

Customer Service Agent

Startek Honduras

Handling 80 customer calls per day and resolved customer queries with a 90% satisfaction rate

Bilingual English/Spanish Teacher

Academia Europea

Developing and implemented materials and activities to meet the individual needs of students

Sales agent for Travelpass Group

Allied Global

Generating new business through cold-calling and lead generation, resulting in an increase in sales

Freight Dispatcher and Broker

STT Logistics Group

Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight

Freight Dispatcher and DOT Safety Sales

Ingenious Industry

Developing safety training programs and conducted safety briefings that increased employee engagement and awareness of safety protocols. Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight

Education

Florencia Bilingual School

Bachelor degree

Completed November 2012

CEUTEC

Completed Present

Video Transcript

Freight Dispatcher

Hello, my name is Leslie Lopez. I'm 30 years old and I'm from San Pedro, Zilla, Honduras with over six years of experience in logistics. I've been developing different roles. One of them was a dispatcher. So I've been the midlady between customers and carriers making sure that all freight makes it safe to the right point where it needs to be at and solving any small issues that come along the process.