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Lester Villacinda's avatar
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Lester Villacinda

Guatemala City, Guatemala, Guatemala

Customer Service and Sales Professional with diverse industry experience

  • Led customer service operations and supervision at Allied Contact Center & BPO
  • Held executive leadership as CEO of Nuts Factory, overseeing business strategy
  • Supported executive functions as Assistant at Conduent S.A. and facilitated sales at Agent Launch
Customer Service
Advanced
Managed customer interactions and supervised team performance in contact center environments.
Sales & Appointment Setting
Intermediate
Engaged in inside sales activities and scheduled client appointments to drive revenue.
Business Administration & Leadership
Intermediate
Held leadership role as CEO and provided executive assistance, supporting business operations.
Recruitment & Quality Assurance
Intermediate
Coordinated recruitment processes and contributed to QA management for software processes.
Technical Skills
Advanced
Utilized CRM, Microsoft Office, Google Tools, and QA tools in professional contexts.

Languages

English
C2
Spanish
Native
French
Beginner
See Full Skillset on CazVid
Oct 2010 - Jun 2012
Customer Service Supervisor
Allied Contact Center & BPO
Jun 2012 - Aug 2015
CEO
Nuts Factory
Aug 2015 - Nov 2021
EXECUTIVE ASSISTANT
Conduent S.A.
Nov 2021 - Jan 2022
Inside Sales Agent / Appointment Setter
Agent Launch
Feb 2022 - Nowadays
Recruitment Coordinator / QA Software
Remote Latinos
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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