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Customer Service and Sales Professional with diverse industry experience
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions and supervised team performance in contact center environments.
Sales & Appointment SettingIntermediate
Engaged in inside sales activities and scheduled client appointments to drive revenue.
Business Administration & LeadershipIntermediate
Held leadership role as CEO and provided executive assistance, supporting business operations.
Recruitment & Quality AssuranceIntermediate
Coordinated recruitment processes and contributed to QA management for software processes.
Technical SkillsAdvanced
Utilized CRM, Microsoft Office, Google Tools, and QA tools in professional contexts.
Languages
EnglishC2
SpanishNative
FrenchBeginner
Summary
Multifaceted professional experienced in customer service, sales, and business leadership with a proven record of managing operations and supporting executive functions across diverse industries.
Key Achievements
- Led customer service operations and supervision at Allied Contact Center & BPO
- Held executive leadership as CEO of Nuts Factory, overseeing business strategy
- Supported executive functions as Assistant at Conduent S.A. and facilitated sales at Agent Launch
Experience
Customer Service Supervisor
Allied Contact Center & BPO
Oct 2010 - Jun 2012
CEO
Nuts Factory
Jun 2012 - Aug 2015
EXECUTIVE ASSISTANT
Conduent S.A.
Aug 2015 - Nov 2021
Inside Sales Agent / Appointment Setter
Agent Launch
Nov 2021 - Jan 2022
Recruitment Coordinator / QA Software
Remote Latinos
Feb 2022 - Nowadays
Skills
Customer ServiceSales & Appointment SettingBusiness Administration & LeadershipRecruitment & Quality AssuranceTechnical Skills
Published on CazVid - Jul 3, 2025