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Software Support Specialist with 3+ years in accounting software
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Competencies
Assisted clients with software usage and troubleshooting, ensuring a positive support experience.
Supported users in learning and operating Helisa and Ziur Software accounting systems.
Handled invoice creation, receipts, and digital certificates supporting business operations.
Maintained clear lines of communication with clients for effective problem resolution.
Education
Languages
Summary
Experienced in providing software support and administrative services within accounting environments, with a focus on customer assistance, document processing, and user training.
Key Achievements
- Provided user support and training in Helisa accounting software at DISTRISOFTWARE SOLUCIONES S.A.S.
- Supported client onboarding and troubleshooting for Ziur Software at ZIUR SOFTWARE COLOMBIA SAS.
- Performed administrative and accounting document processing such as invoicing and digital certificate requests.
Experience
Soporte software HELISA
Apoyo y acompañamiento en el aprendizaje del manejó del software contable., Servicio de atención al cliente.
Asistente Soporte I
Asisto en el acompañamiento del software contable, también, cumplo funciones como elaborar facturas de venta, recibos de caja, notas contables, facturas de compra y solicitud de certificado digital.