Lila - Software Support Specialist with 3+ years in accounting software

Bogotá, Bogota D.C., Colombiaen

Provided user support and training in Helisa accounting software at DISTRISOFTWARE SOLUCIONES S.A.S.

Supported client onboarding and troubleshooting for Ziur Software at ZIUR SOFTWARE COLOMBIA SAS.

Published on CazVid

Summary

Experienced in providing software support and administrative services within accounting environments, with a focus on customer assistance, document processing, and user training.

Key Achievements

Performed administrative and accounting document processing such as invoicing and digital certificate requests.

Skills

Customer ServiceIntermediate

Assisted clients with software usage and troubleshooting, ensuring a positive support experience.

Accounting Software SupportIntermediate

Supported users in learning and operating Helisa and Ziur Software accounting systems.

Administrative TasksIntermediate

Handled invoice creation, receipts, and digital certificates supporting business operations.

Communication SkillsIntermediate

Maintained clear lines of communication with clients for effective problem resolution.

Languages

Español

Experience

Soporte software HELISA

DISTRISOFTWARE SOLUCIONES S.A.S.

01/06/2022 - 30/09/2023

Apoyo y acompañamiento en el aprendizaje del manejó del software contable., Servicio de atención al cliente.

Asistente Soporte I

ZIUR SOFTWARE COLOMBIA SAS

08/07/2024

Asisto en el acompañamiento del software contable, también, cumplo funciones como elaborar facturas de venta, recibos de caja, notas contables, facturas de compra y solicitud de certificado digital.