Lilitha - Customer Service Consultant at Debt Aid Counselors

Cape Town, Western Cape, South Africaen

Managed high call volumes with professionalism, ensuring customer satisfaction.

Troubleshot and resolved complex service issues efficiently, reducing resolution time.

Published on CazVid

Summary

Dedicated customer service consultant with strong problem-solving and communication skills, complemented by full-stack web development training. Experienced in managing high call volumes and resolving complex issues efficiently.

Key Achievements

Implemented process improvements to streamline customer interactions and enhance service quality.

Skills

Customer ServiceAdvanced

Expertise in handling high-pressure customer interactions with professionalism and empathy.

Problem SolvingIntermediate

Skilled in diagnosing issues quickly and implementing effective solutions to enhance customer experience.

CommunicationAdvanced

Strong verbal and written communication skills to convey information clearly and courteously.

Web DevelopmentIntermediate

Proficient in C#, HTML, CSS, JavaScript with hands-on experience from formal training.

Experience

Customer Service Consultant

Debt Aid Counselors

2025 - Present

Handled high call volumes while maintaining a courteous and professional demeanor.. Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.. Completed 20 outbound follow-up calls each day to qualified prospects interested in offerings.