Lina - Customer Experience Specialist with 4+ years in logistics and client service

Colombia, Huila Department, Colombiaen

Streamlined customer service processes at Amazon, enhancing response times and customer satisfaction.

Managed documentation and compliance at Hamburg Süd, ensuring accuracy and timely submissions.

Published on CazVid

Summary

Dedicated professional with over 4 years in customer service, documentation, and logistics. Fluent in English, French, and Spanish, with a strong focus on enhancing client satisfaction and operational efficiency.

Key Achievements

Delivered tailored customer experience solutions at Maersk, improving client retention.

Skills

Customer ServiceExpert

Proven ability to deliver exceptional customer support and resolve issues efficiently.

LanguagesAdvanced

Fluent in English, French, and Spanish, facilitating effective communication in diverse environments.

TeamworkAdvanced

Collaborates effectively within multicultural teams to achieve common goals.

Documentation & ComplianceIntermediate

Skilled in managing documentation processes ensuring adherence to standards and deadlines.

Experience

D2AS Associate

Amazon Operation Services Colombia S.A.S

May 2024 - currently

Customer Experience Consultant

Maersk Colombia SA

July 2023 - December 2023 (change of employer)

Documentation Specialist

Hamburg Süd

March 2022 - July 2023

CS Associate

Amazon Operation Services Colombia S.A.S

November 2020 - July 2021

Education

Ean University (Virtual)

Modern languages

Completed in progress

Docente del Caribe

Academic bachelor

Completed 2015

Colombo French Alliance

French

Completed 2019

Canadian Alliance

English

Completed 2016

Ean University

Diploma in Excel

Completed 2022

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