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Customer Experience Specialist with 4+ years in logistics and client service
Contact
Colombia, Huila Department, Colombia
Available on CazVid
Competencies
Customer ServiceExpert
Proven ability to deliver exceptional customer support and resolve issues efficiently.
LanguagesAdvanced
Fluent in English, French, and Spanish, facilitating effective communication in diverse environments.
TeamworkAdvanced
Collaborates effectively within multicultural teams to achieve common goals.
Documentation & ComplianceIntermediate
Skilled in managing documentation processes ensuring adherence to standards and deadlines.
Education
Modern languages
Ean University (Virtual)
Completed in progress
Academic bachelor
Docente del Caribe
Completed 2015
French
Colombo French Alliance
Completed 2019
English
Canadian Alliance
Completed 2016
Diploma in Excel
Ean University
Completed 2022
Summary
Dedicated professional with over 4 years in customer service, documentation, and logistics. Fluent in English, French, and Spanish, with a strong focus on enhancing client satisfaction and operational efficiency.
Key Achievements
- Streamlined customer service processes at Amazon, enhancing response times and customer satisfaction.
- Managed documentation and compliance at Hamburg Süd, ensuring accuracy and timely submissions.
- Delivered tailored customer experience solutions at Maersk, improving client retention.
Experience
D2AS Associate
Amazon Operation Services Colombia S.A.S
May 2024 - currently
Customer Experience Consultant
Maersk Colombia SA
July 2023 - December 2023 (change of employer)
Documentation Specialist
Hamburg Süd
March 2022 - July 2023
CS Associate
Amazon Operation Services Colombia S.A.S
November 2020 - July 2021
Skills
Customer ServiceLanguagesTeamworkDocumentation & Compliance
Published on CazVid - Jun 2, 2026