Liza - Customer Support Specialist with 5+ years in client service

San Salvador, San Salvador Department, El Salvadoren

Supported Cash App customers with issues related to payments, transactions, and system errors

Created programs enhancing customer service quality and empathy

Contact via CazVid

Published on CazVid

Summary

Experienced in assisting customers, developing support programs, and team supervision in the client service industry.

Key Achievements

Developed action plans to improve team efficiency and conducted training sessions

Skills

Customer ServiceAdvanced

Handled customer inquiries via chat and email, providing effective support and solutions.

Team SupervisionIntermediate

Covered supervisory responsibilities, managing teams across multiple accounts during absences.

Program DevelopmentIntermediate

Created and implemented programs aimed at improving customer service and team performance.

Performance ImprovementIntermediate

Developed action plans including training and feedback to enhance team efficiency.

MultitaskingAdvanced

Experience

Live chat assessor, mentor and back-up supervisor

CONCENTRIX

Provided support in an account called Cash App, assisting customers with issues such as declined payments, unauthorized transactions, and system errors., Created programs related to good customer service, focusing on quality and empathy., Developed action plans for bottom performers to improve efficiency, including training sessions and feedback mechanisms., Covered for supervisors during their vacations, managing teams across various accounts.