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Customer Support Specialist with 5+ years in client service
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Competencies
Handled customer inquiries via chat and email, providing effective support and solutions.
Covered supervisory responsibilities, managing teams across multiple accounts during absences.
Created and implemented programs aimed at improving customer service and team performance.
Developed action plans including training and feedback to enhance team efficiency.
Managed multiple accounts and responsibilities concurrently in customer support roles.
Education
Languages
Summary
Experienced in assisting customers, developing support programs, and team supervision in the client service industry.
Key Achievements
- Supported Cash App customers with issues related to payments, transactions, and system errors
- Created programs enhancing customer service quality and empathy
- Developed action plans to improve team efficiency and conducted training sessions
Experience
Live chat assessor, mentor and back-up supervisor
Provided support in an account called Cash App, assisting customers with issues such as declined payments, unauthorized transactions, and system errors., Created programs related to good customer service, focusing on quality and empathy., Developed action plans for bottom performers to improve efficiency, including training sessions and feedback mechanisms., Covered for supervisors during their vacations, managing teams across various accounts.