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Bilingual Customer Service Representative

Irapuato, Guanajuato, Mexico

Technical Support Specialist with multilingual communication skills

  • Provided remote technical assistance to internet service customers, troubleshooting connection issues.
  • Handled inbound and outbound calls in both English and Spanish, demonstrating bilingual support capabilities.
  • Managed own schedule and routes effectively as a self-contracted driver, utilizing multiple computer systems.
Technical Support
Intermediate
Assisted customers with troubleshooting internet connectivity issues via phone and remote systems.
Customer Service
Intermediate
Engaged with customers face-to-face and over the phone, providing assistance and resolving issues.
Bilingual Communication
Intermediate
Communicated effectively in English and Spanish, facilitating support for a diverse customer base.
Self-management
Intermediate
Self-motivated in managing work schedules and routes as an independent contractor.

Languages

English
Bilingual
Spanish
Bilingual
See Full Skillset on CazVid
oct 2021 - dec 2021
Technical Support
Tele Performance
Worked from home providing technical support to customers to assist with connection issues with internet services., Trouble shot over the phone, consisting of inbound/outbound calls in English and Spanish., Navigated many different systems and used exceptional active listening skills.
march 2016 - march 2020
Self Contracted Driver
Ontrac
Worked face to face and over the phone with customers., Self motivated and managed my own work schedule and routes., Utilized multiple computer systems for work.
View Complete Work History
🎓
Hunter High School
Diploma
Completed May/2013
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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