This is my profileContact via CazVidBilingual
Technical Support Specialist with multilingual communication skills
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Competencies
Assisted customers with troubleshooting internet connectivity issues via phone and remote systems.
Engaged with customers face-to-face and over the phone, providing assistance and resolving issues.
Communicated effectively in English and Spanish, facilitating support for a diverse customer base.
Self-motivated in managing work schedules and routes as an independent contractor.
Education
Languages
Summary
Experienced in providing technical assistance, bilingual communication, and independent work management.
Key Achievements
- Provided remote technical assistance to internet service customers, troubleshooting connection issues.
- Handled inbound and outbound calls in both English and Spanish, demonstrating bilingual support capabilities.
- Managed own schedule and routes effectively as a self-contracted driver, utilizing multiple computer systems.
Experience
Technical Support
Worked from home providing technical support to customers to assist with connection issues with internet services., Trouble shot over the phone, consisting of inbound/outbound calls in English and Spanish., Navigated many different systems and used exceptional active listening skills.
Self Contracted Driver
Worked face to face and over the phone with customers., Self motivated and managed my own work schedule and routes., Utilized multiple computer systems for work.