Lorena - Virtual & Administrative Assistant with 5+ years in healthcare & customer service

Handled client interactions through face-to-face, phone, and email channels, ensuring effective communication.

Performed detailed data entry and maintained accurate records across multiple roles.

Utilized decision-making and problem-solving skills to support office operations and client interactions.

Assisted in preparing patients and managing treatment documentation in a dental clinic setting.

Preparing patients for dental work., Providing great patient care., Recording treatment information in patient records., Caring for dental equipment., Meeting and greeting clients.

Answering and forwarding phone calls., Proactively participated in meetings and helped create new practices., Answered calls, responded to emails, and spoke with clients face-to-face.

Performed data entry and maintained records with a high level of accuracy., Drafted and edited documents, presentations, and reports., Assisted with data entry, file organization, and maintaining office supplies.