María - Trainer Coach with 10+ years in Human Development & Logistics

Guatemala City, Guatemala, Guatemalaen

Led coaching and workshop sessions in customer service, leadership, and administrative management, enhancing client skills.

Managed import/export logistics, optimizing time and costs, and maintaining supplier relations across multiple companies.

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Summary

Experienced trainer and coach with over a decade of expertise in conducting workshops, managing logistics, and leading administrative functions. Skilled in client relations, staff development, and operational optimization across various industries.

Key Achievements

Supervised financial and administrative operations, improving efficiency and service quality in different organizational roles.

Skills

Customer ServiceExpert

Provided exceptional client support in logistics and corporate environments, handling claims, inquiries, and relationship management.

Logistics & Supply Chain ManagementAdvanced

Managed import/export operations, warehouse control, shipping logistics, and customs clearance, ensuring smooth freight operations.

Coaching & Workshop FacilitationAdvanced

Conducted workshops in leadership, customer service, and administrative skills, leading to improved team performance.

Administrative & Financial ManagementAdvanced

Handled payroll, charges, supplier relations, and administrative oversight to support organizational needs.

Experience

Trainer Coach

ITC

September 2013 - Currently

Coach Manager, Coaching - Consulting, Workshop Coach in Human Development (Costumer Service, Leadership, Administrative Management), Public Relationship and logistics, Workshop sales, Coaching Management, Project Management

International Purchaser Import and Export Logistic

RECASA-MULTIPAK

January 2012 - April 2013

Forecast planning, Master planning of resources, Warehouse control, Supplier relationship and negotiation, Import, Export, Customs, Shipping control, Shipping orders, Time and cost optimization, Merchandise claims control

International Buyer

PRICASA-PRODIN

May 2011 - December 2011

Imports and Customer Service Manager

OMEGA CARGO

January 1998 - April 2011

Imports and exports control air and ocean freight, Shipping coordination, quotes, inland freight, warehouse control, container tracking Guatemala warehouse control; Miami, Florida USA, Customer service with clients and International shippers and Carrier Transportation, Custom control shippings,...