Experienced customer service representative with multilingual skills and diverse communication expertise. Adept at resolving customer issues efficiently in a dynamic environment.
Provided comprehensive support via phone, email, and chat to resolve customer issues.
Utilized proficiency in English and Spanish to assist a diverse customer base.
Managed multiple tasks simultaneously such as talking, typing, and navigating systems during calls.
Addressed inbound and outbound calls effectively, providing solutions to customer inquiries.
Verizon Wireless/Alorica
Handling a broad range of customer service inquiries such as technical support, retention, billing and sales, providing effective resolutions through phone
Pathway Connect Certificate
First Certificate in Competency in English at Level B2
ESL Intermediate Level
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