Luciana - Software Engineer with 4 years of full-stack development experience

Develops and maintains interactive web applications using JavaScript frameworks.

Builds dynamic interfaces and reusable components in React.

Works on server-side logic, APIs, and database integration for web applications.

Coordinates project timelines, collaborates with team members, and ensures delivery milestones.

Resolved client’s issues with shipping, delays, or incorrect items via live chat support., Helped members handling membership inquiries such as billing information or cancelling membership., Addressed dissatisfaction and offer solutions like refunds, replacements, or discounts., Customer retention, engaged members to keep their membership active.

Created and managed monthly reports, analytics, and performance insights to optimize marketing campaigns., Managed client needs to drive sales and capitalize on opportunities with potential clients., Provided guidance to new hires to maximize their sales performance.

Assisted customers with filling prescriptions, answering inquiries, and providing information on over-the-counter medications., Managed inventory by restocking shelves, organizing products, and ensuring accurate labeling of medications., Processed transactions at the point of sale, handling cash, credit, and insurance payments with a high level of accuracy.