Experienced in health, legal, and tech industries providing exceptional customer support, technical assistance, and process guidance. Skilled in CRM tools and digital communication, committed to efficient problem solving and client satisfaction.
Providing problem solving, time management, and multitasking in high-volume customer environments.
Guiding users through digital platforms and processes, ensuring clarity and confidentiality.
Handling customer and technical issues via chat and calls, supporting technical teams.
Utilizing Salesforce, Google Workspace, and related CRM platforms to manage customer information and interactions.
Everise
Assisted users with inquiries or documentation related to insurance platforms maintaining confidentiality., Verified information and guided customers through digital processes.
Monday
Telus
Provided real-time customer and technical support via chat and calls, Maintained high CSAT, AHT and supported FCR goals., Provided floor support to agents, assisting with complex cases in real time.
B.S
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