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Luciana
Insurance Health
Contato
Competências
Providing problem solving, time management, and multitasking in high-volume customer environments.
Guiding users through digital platforms and processes, ensuring clarity and confidentiality.
Handling customer and technical issues via chat and calls, supporting technical teams.
Utilizing Salesforce, Google Workspace, and related CRM platforms to manage customer information and interactions.
Formação acadêmica
Idiomas
Resumo
Experienced in health, legal, and tech industries providing exceptional customer support, technical assistance, and process guidance. Skilled in CRM tools and digital communication, committed to efficient problem solving and client satisfaction.
Principais conquistas
- Assisted users with insurance inquiries, maintaining confidentiality and guiding digital processes at Everise
- Supported real-time customer and technical support, enhancing CSAT and FCR at Telus
- Provided floor support to agents for complex cases, improving team responsiveness and issue resolution
Experiência
Insurance Health
Assisted users with inquiries or documentation related to insurance platforms maintaining confidentiality., Verified information and guided customers through digital processes.
Project Management applications
Medical Interpreter
Provided real-time customer and technical support via chat and calls, Maintained high CSAT, AHT and supported FCR goals., Provided floor support to agents, assisting with complex cases in real time.