Lucila - Project Manager with 8 years of experience in IT and software development

Oversees project planning, execution, and delivery, coordinating cross-functional teams.

Utilizes Agile practices to improve project flexibility and stakeholder collaboration.

Facilitates communication between clients, team members, and management to ensure project clarity.

Identifies potential project risks and implements mitigation strategies to minimize impact.

Referred clients to providers and followed up on all referrals., Provided status updates to providers regarding cases, Requested medical records, Provided insurance details—including claim numbers, policy limits, and adjuster information—to providers., Maintained up-to-date records in Excel and entered all data into the case management software.

Submitted medical & billing record requests ensuring HIPAA compliance., Contacted healthcare providers to track request status and expedite response, Organized and archived received documentation and accurately entered data into the case management software.

Answered inbound calls and delivered empathetic, solution-focused assistance to customers., Scheduled and confirmed medical appointments.