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Luis
Technical Support Specialist with 7 years in call center industry
Video resume
Remote tech support agents
7 years of experience in call center and remote technical support ?nnI have a lot of software, hardware and networks knowledge.nnWhen talking about customer experience I always do my best for your customers to be satisfied with the service so that they always come back.nnI also have some sales experience and I worked as a quality assessor agent in the past.nnNowadays I’m exploring new realms like the English Teaching one.
Contact
Ixtapaluca, México, Mexico
Open to remote
Available on CazVid
Competencies
Technical SupportExpert
Provided remote technical support for software, hardware, networking, and firewalls in a call center environment.
Customer ServiceAdvanced
Ensured a positive customer experience to promote satisfaction and loyalty.
SalesIntermediate
Gained experience in sales to support customer needs and promote products/services.
Quality AssessmentIntermediate
Performed quality assessments to maintain service standards in a call center setting.
Summary
Experienced in remote technical support, customer satisfaction, and sales, seeking new opportunities to leverage extensive technical and communication skills.
Key Achievements
- Accumulated 7 years of experience in remote technical support, handling software, hardware, and network issues
- Provided customer service with a focus on customer satisfaction, ensuring repeat business
- Gained experience in sales and quality assessment roles to enhance service delivery
Skills
Technical SupportCustomer ServiceSalesQuality Assessment
Published on CazVid - Jul 3, 2025