Luis - Customer Service Representative with 6-7 years of experience in call center industry

Morelia, Michoacán, MexicoRemoteen

Led teams and managed quality assurance in call center environments

Handled escalation line and back-office operations to improve service delivery

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent with leadership and QA background, seeking remote role to support family commitments

Customer ServiceAdvanced

Provided high-quality support and problem resolution in call center settings

Team LeadershipIntermediate

Led teams to improve customer interaction, compliance, and operational efficiency

Quality AssuranceIntermediate

Monitored and assessed call quality to ensure service standards

Escalation ManagementIntermediate

Handled and resolved complex customer issues escalated beyond frontline support