Luis - Data Analyst with 5 years of experience in financial services

Utilized data analysis techniques to interpret complex datasets and generate actionable insights.

Built and optimized SQL queries for extracting and manipulating data from relational databases.

Created dashboards and visual reports using tools like Tableau to communicate findings.

Applied advanced Excel functions for data cleaning, analysis, and report automation.

Receive calls from POD2 drivers and give instructions on their next movement, it could be picking up an empty container and take it to one of the several ports in LA or just moving a loaded container over one of the several yards of our customer MAERSK., Look up empty containers in a report we receive every hour based on the Steamship Line, size, customers and last freed date., Assign empty and loaded containers to drivers, group the empty containers with the loaded containers on the port terminal website., Solve daily issues like situations encountered by drivers with the port, the container or even the truck with a multicultural team located in USA, also we had to attend to a daily meeting with the USA team and we were briefed on our daily targets, daily movements, updates from the Port in Los Angeles and updates from different yards.

Receive incoming calls regarding HPE Aruba Networking devices from IT, seeking for troubleshooting support or replacement on devices., Assess issue from IT Premium customers (Apple, Tesla, Microsoft, etc) located all over the world, inquiring about current issue, Aruba device affected, impact and many other qualifying questions to create a ticket/case., Route case to the correct technology group and provide basic issue information to get a TAC engineer assigned to ticket and provide assistance to customer.

Coordinate staff needs for CDPAP patients located in NY., Manage and complete timestamps for CDPAP staff., Onboarding for new staff and CDPAP patients.