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Data Analyst with 5 years of experience in financial services
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Competencies
Utilized data analysis techniques to interpret complex datasets and generate actionable insights.
Built and optimized SQL queries for extracting and manipulating data from relational databases.
Created dashboards and visual reports using tools like Tableau to communicate findings.
Applied advanced Excel functions for data cleaning, analysis, and report automation.
Education
Summary
Detail-oriented data analyst skilled in extracting insights from complex datasets to support strategic decisions in the financial sector.
Key Achievements
- Led data analysis projects to optimize reporting processes, reducing turnaround time by 30%
- Developed dashboards and visualizations to support decision-making for senior management
- Collaborated with cross-functional teams to integrate new data sources and improve data accuracy
Experience
MAERSK Socal Drayage Dispatcher POD2
Receive calls from POD2 drivers and give instructions on their next movement, it could be picking up an empty container and take it to one of the several ports in LA or just moving a loaded container over one of the several yards of our customer MAERSK., Look up empty containers in a report we receive every hour based on the Steamship Line, size, customers and last freed date., Assign empty and loaded containers to drivers, group the empty containers with the loaded containers on the port terminal website., Solve daily issues like situations encountered by drivers with the port, the container or even the truck with a multicultural team located in USA, also we had to attend to a daily meeting with the USA team and we were briefed on our daily targets, daily movements, updates from the Port in Los Angeles and updates from different yards.
HPE Aruba Networks WCAgent
Receive incoming calls regarding HPE Aruba Networking devices from IT, seeking for troubleshooting support or replacement on devices., Assess issue from IT Premium customers (Apple, Tesla, Microsoft, etc) located all over the world, inquiring about current issue, Aruba device affected, impact and many other qualifying questions to create a ticket/case., Route case to the correct technology group and provide basic issue information to get a TAC engineer assigned to ticket and provide assistance to customer.
CDPAP Coordinator
Coordinate staff needs for CDPAP patients located in NY., Manage and complete timestamps for CDPAP staff., Onboarding for new staff and CDPAP patients.
Customer Service Representative Uber
Solve account management issues for Uber drivers and Uber delivery partners via calls., Provide status of application, along sign-up requirements for Uber Drivers/delivery Partners., Provide assistance for drivers/delivery partners regarding past trip/delivery issues.
Collections Specialist
Perform outbound calls to customers whose electrical bills already in past due., Collect the complete amount, if not a partial payment., Offer payment arrangements to customer to avoid interruption of service., Complete monthly collection goal of $15,000 a month, an average of 180 calls per day.
Verizon Customer Service Representative
Receive incoming calls from Verizon customers located in USA., Check their billing information, data analysis like minutes, data and additional charges., Waive certain amounts of their bill, as part of Verizon loyalty program., Offer clients best promotions and options to upgrade plans, for an outstanding rate.