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Competencies
Demonstrated experience with customer service & conflict resolution.
Demonstrated experience with sales & persuasive communication.
Demonstrated experience with accounts payable & financial systems.
Demonstrated experience with microsoft office & basic accounting tools.
Education
Languages
Experience
VIP ACCOUNT MANAGER
Managed a portfolio of high-value clients, providing personalized support and ensuring a premium customer experience., Proactive communication via email, chat, and phone calls to build strong relationships, offer exclusive promotions and bonuses, and assist with deposits and payouts., Focused on client retention, satisfaction, and maximizing account value through tailored service and strategic offers.
ACCOUNTS PAYABLE ANALYST
Handled payment processing and account reconciliations., Maintained accurate records and ensured timely payments.
WAGERING AND SALES AGENT
Provided sales and customer support services for Sportsbook and Casino clients., Assisted users with deposits, account inquiries, and technical issues through multiple communication channels., Promoted targeted bonuses and special offers to encourage higher deposit activity., Ensured client satisfaction by resolving concerns efficiently and delivering a smooth betting experience.
CUSTOMER SERVICE REPRESENTATIVE
Provided support to customers during the holiday rush., Assisted with logistics and shipment tracking.
SALES AND SERVICES REPRESENTATIVE
Delivered customer support and product information., Promoted services to new and existing clients.