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Logistics & Customer Service Professional with 5+ years of experience
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Competencies
Provided administrative assistance including data entry, record keeping, and report generation to support organizational operations.
Handled customer interactions to resolve issues, maintain satisfaction, and support collection efforts.
Managed logistics-related tasks such as data management, carrier information updates, and communication with stakeholders.
Utilized logistics software to check, update, and manage data related to drivers and carriers to support logistics operations.
Education
Languages
Summary
Experienced Logistics Coordinator and Customer Service Agent with a strong background in administrative support, logistics management, and client communication. Skilled in maintaining data accuracy and developing strategies to enhance operational efficiency.
Key Achievements
- Managed administrative tasks and maintained strong communication with clients and suppliers at Lean Solutions Group.
- Utilized logistics software effectively to update information on drivers and carriers, supporting operational efficiency.
- Contacted customers and developed negotiation strategies to recover debts, contributing to improved collection targets at Sutherland Global Services.
Experience
Logistics Coordinator – Compliance/Carrier Management
Managed administrative tasks including data entry, record keeping, and report generation., Communicated effectively with clients and suppliers to resolve any issues and maintain strong relationships., Utilized logistics software and tools to check information about drivers, carriers and update our departments.
Collector Agent – customer service
Contacted customers to collect overdue payments and resolve outstanding issues., Maintained accurate records of customer interactions and payment statuses., Developed negotiation strategies to recover debts while maintaining customer satisfaction., Provided administrative support including data entry, documentation, and report preparation., Collaborated with team members to achieve collection targets and improve recovery rates.