Luis - Sales and Customer Service Agent with 3+ years in Telecom and Finance

San Pedro Sula, Cortés Department, Hondurasen

Successfully sold DIRECTV and Prism TV packages, and CenturyLink routers and modems, demonstrating product knowledge and sales skills.

Handled billings, troubleshooting, and retention strategies while working in customer service roles, improving customer satisfaction.

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Summary

Dedicated professional with over 3 years in sales, customer service, troubleshooting, and debt collection within telecom and financial industries.

Key Achievements

Worked with delinquent accounts, negotiating settlements and payment arrangements, managing accounts 30 to 90 days past due.

Skills

Customer ServiceAvanzado

Provided support, troubleshooting, and retention services in telecom and financial sectors.

SalesIntermedio

Engaged in direct sales of TV packages, routers, and modems, and explained offers to customers.

Debt CollectionIntermedio

Managed delinquent accounts, negotiated settlements, and set up payment plans.

TroubleshootingAvanzado

Resolved technical issues related to billing, services, and consumer devices across multiple roles.

Billing SupportIntermedio

Experience

Sales Agent

KM2 Solutions

APRIL 17, 2022 - JANUARY 15, 2023

SELLING DIRECTV OR PRISM TV PACKAGES, SELLING CENTURYLINK ROUTERS AND MODEMS, EXPLAINING CUSTOMERS ONLINE PROCEDURES AND SPECIAL OFFERS, TROUBLESHOOTING, MULTI-TASKING SKILLS, LIFELINE PROGRAM

Customer Service Agent

Zero Variance

AUGUST 20, 2023 - JANUARY 17, 2024

RETENTION, BILLING DEPARTMENT, TROUBLESHOOTING, WHY NOT LEASE IT (EXPLAINING CONSUMER LEASE AGREEMENT)

Collections Agent

Collective Solutions, Blue Chip Financial

MARCH 18, 2024 - APRIL 25, 2025

USED TO WORK WITH DELINQUENT STATUS ACCOUNTS, OVER 30, 60, 90 DAYS ON PAST DUE, SETTLEMENT IN FULL, PAYMENT ARRANGEMENTS, BILLING AND CUSTOMER SERVICE

Education

CEUTEC University

Derecho Empresarial

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