Dedicated professional with over 3 years in sales, customer service, troubleshooting, and debt collection within telecom and financial industries.
Provided support, troubleshooting, and retention services in telecom and financial sectors.
Engaged in direct sales of TV packages, routers, and modems, and explained offers to customers.
Managed delinquent accounts, negotiated settlements, and set up payment plans.
Resolved technical issues related to billing, services, and consumer devices across multiple roles.
KM2 Solutions
SELLING DIRECTV OR PRISM TV PACKAGES, SELLING CENTURYLINK ROUTERS AND MODEMS, EXPLAINING CUSTOMERS ONLINE PROCEDURES AND SPECIAL OFFERS, TROUBLESHOOTING, MULTI-TASKING SKILLS, LIFELINE PROGRAM
Zero Variance
RETENTION, BILLING DEPARTMENT, TROUBLESHOOTING, WHY NOT LEASE IT (EXPLAINING CONSUMER LEASE AGREEMENT)
Collective Solutions, Blue Chip Financial
USED TO WORK WITH DELINQUENT STATUS ACCOUNTS, OVER 30, 60, 90 DAYS ON PAST DUE, SETTLEMENT IN FULL, PAYMENT ARRANGEMENTS, BILLING AND CUSTOMER SERVICE
Derecho Empresarial
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Assisted customers with billing inquiries, explaining lease agreements and managing billing adjustments.