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Sales and Customer Service Agent with 3+ years in Telecom and Finance
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Competencies
Provided support, troubleshooting, and retention services in telecom and financial sectors.
Engaged in direct sales of TV packages, routers, and modems, and explained offers to customers.
Managed delinquent accounts, negotiated settlements, and set up payment plans.
Resolved technical issues related to billing, services, and consumer devices across multiple roles.
Assisted customers with billing inquiries, explaining lease agreements and managing billing adjustments.
Education
Summary
Dedicated professional with over 3 years in sales, customer service, troubleshooting, and debt collection within telecom and financial industries.
Key Achievements
- Successfully sold DIRECTV and Prism TV packages, and CenturyLink routers and modems, demonstrating product knowledge and sales skills.
- Handled billings, troubleshooting, and retention strategies while working in customer service roles, improving customer satisfaction.
- Worked with delinquent accounts, negotiating settlements and payment arrangements, managing accounts 30 to 90 days past due.
Experience
Sales Agent
SELLING DIRECTV OR PRISM TV PACKAGES, SELLING CENTURYLINK ROUTERS AND MODEMS, EXPLAINING CUSTOMERS ONLINE PROCEDURES AND SPECIAL OFFERS, TROUBLESHOOTING, MULTI-TASKING SKILLS, LIFELINE PROGRAM
Customer Service Agent
RETENTION, BILLING DEPARTMENT, TROUBLESHOOTING, WHY NOT LEASE IT (EXPLAINING CONSUMER LEASE AGREEMENT)
Collections Agent
USED TO WORK WITH DELINQUENT STATUS ACCOUNTS, OVER 30, 60, 90 DAYS ON PAST DUE, SETTLEMENT IN FULL, PAYMENT ARRANGEMENTS, BILLING AND CUSTOMER SERVICE