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Sales Coach with 10+ years of customer and team management
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Competencies
Experience in coaching sales teams and managing key accounts, applying various sales techniques and integrity standards.
Provided support to customers with billing concerns, sales options, and cellphone services across Canadian provinces.
Mentored team members, monitored performance, and supported Digital Enablement team success at TELUS INTERNATIONAL.
Managed financial data, company performance evaluation, and supervised operations including safety, benefits, and classification at Medical Center SALUPRECA.
Supported healthcare professionals with scheduling, checkups, tests, minor surgeries, and administrative tasks.
Education
Languages
Summary
Versatile professional with extensive experience in sales coaching, customer support, account management, and healthcare administration, focused on driving team success and operational excellence.
Key Achievements
- Led sales team development and mentoring, enhancing sales techniques and adherence to integrity guidelines at TELUS INTERNATIONAL.
- Managed key customer accounts, overseeing payments, credit profiles, and providing support for billing and sales inquiries.
- Supervised operational functions including staffing, performance evaluation, financial management, and patient care at Medical Center SALUPRECA.
Experience
Sales Coach
Coaching and mentoring team members in order to develop and improve their sales skills by providing and implementing different sets of techniques and sales integrity guidelines to help them reach their targets.
Customer Experience Team
Provide Support to customers located in the provinces of Alberta and British Columbia, Canada, that requires assistance with billing concerns and sales options.
Subject Matter Expert - Digital Solutions
Provide coaching and support to team members from the Digital Enablement Team. Monitor their performance and apply guidelines that ensure their success in this line of business.
Digital Enablement Support Specialist - Digital Solutions
Provide assistance and support with all related digital enablement issues to companies located in the provinces of Alberta and British Columbia, Canada.
Client Account Management Team
Manage Key Accounts for companies, Manage payments, credit values, credit bureau profile updates for new and existing customers.
Mobility Customer Service Representative
Provide customer service assistance to customers with cellphone service for TELUS in Canada.
General Manager
Supervise the evaluation, classification and qualification of occupations and jobs. Administer compensation, benefits and performance management systems, and safety and recreation programs.
Financial Manager
Administer and manage all types of financial information, prepare and document different reports, evaluate the company's performance and analyze different trends.
Executive Assistant
Supports healthcare professionals by taking on duties like scheduling appointments, performing checkups and medical tests or even minor surgeries.