This is my profileContact via CazVid
Luis
Customer Service & Support Specialist with diverse industry experience
Video resume
Bachillerato.en ciencias y letras
I have worked for different lines of business as customer service, tech support, collections, credit approval, travel agent advisor and insurance advocate.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and engagement across multiple industries, ensuring satisfaction and adherence to company policies.
Technical SupportIntermediate
Assisted clients with technical issues, demonstrating problem-solving skills and product knowledge.
Active ListeningAdvanced
Applied active listening to understand and resolve customer concerns effectively.
Collections & CreditIntermediate
Managed collections and credit approval processes, maintaining compliance with company standards.
Travel & Insurance SupportIntermediate
Provided advisory support for travel planning and insurance matters to clients.
Summary
Experienced in client interactions, technical assistance, and support roles across various sectors, emphasizing active listening and compliance with company guidelines.
Key Achievements
- Gained experience across multiple roles including tech support, collections, and travel advising
- Developed active listening skills to better address customer needs
- Worked within company guidelines to ensure service quality in various sectors
Skills
Customer ServiceTechnical SupportActive ListeningCollections & CreditTravel & Insurance Support
Published on CazVid - Jul 3, 2025