Experienced bilingual agent with over 4 years in customer service, technical support, and tutoring. Skilled in delivering exceptional client experiences and troubleshooting, with a strong foundation in engineering principles.
Expert in delivering high-quality support across diverse platforms and client needs.
Skilled in troubleshooting technical issues and guiding users effectively.
Proficient in bilingual communication, ensuring clear and empathetic customer interactions.
Basic understanding of programming languages to support technical tasks.
GigCx marketplace
Provide technical support to the agents on duty, Ensure the correct use of the different S.O.P (standard operation procedures)
Paricus contact center solutions
Customer service for the ACP program from the U.S government
Atento Colombia
Handling customers inquiries related to their online banking application
Teleperformance
Improving the customer experience with the Disney+ streaming platform
Chemical engineer
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Academic tutor for high school students in mathematics, physics and chemistry
