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Bilingual agent
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Competencies
Expert in delivering high-quality support across diverse platforms and client needs.
Skilled in troubleshooting technical issues and guiding users effectively.
Proficient in bilingual communication, ensuring clear and empathetic customer interactions.
Basic understanding of programming languages to support technical tasks.
Education
Languages
Summary
Experienced bilingual agent with over 4 years in customer service, technical support, and tutoring. Skilled in delivering exceptional client experiences and troubleshooting, with a strong foundation in engineering principles.
Key Achievements
- Provided technical support ensuring compliance with standard operating procedures at GigCx marketplace
- Handled customer inquiries for U.S. government program, enhancing client satisfaction
- Managed online banking customer queries, improving user experience at Atento Colombia
- Contributed to customer experience improvements for Disney+ platform at Teleperformance
- Tutored high school students in mathematics, physics, and chemistry, fostering academic success
Experience
Bilingual agent
Provide technical support to the agents on duty, Ensure the correct use of the different S.O.P (standard operation procedures)
Customer service
Customer service for the ACP program from the U.S government
Customer service
Handling customers inquiries related to their online banking application
Customer support
Improving the customer experience with the Disney+ streaming platform
Academic tutor
Academic tutor for high school students in mathematics, physics and chemistry