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Luis
Technical Support Specialist with 10+ years of customer service experience
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Competencies
Delivered Tier 2 technical support resolving customer issues and network configurations.
Handled support and retention, ensuring customer satisfaction and issue resolution.
Managed data input and administration tasks for electoral processes.
Provided computer service, updates, and repairs at personal workshop.
Configured networks and supported connectivity issues within technical roles.
Education
Summary
Experienced technical support specialist with over 10 years in customer service, network configurations, and data management. Adept at remote work and handling complex technical issues.
Key Achievements
- Provided technical support Tier 2 at GOTO CONNECT, resolving complex issues.
- Supported customer retention and support functions at TELUS INTERNATIONA (DIGITAL).
- Managed data entry and administration tasks at Tribunal Supremo electoral.
Experience
Auxiliar de informática
Digitacion y administración de Datos de Sufragio
ELECTRONIC DEVICES REPAIR AND SERVICE
COMPUTER SERVICE AND UPDATE
AGENTE DE TRANSITO 2
FFH CARE, SUPPORT 2.0
SUPPORT AND RETENTION
QUICKEN
TECHNICAL SUPPORT