Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Luis
Auxiliar de informática
Currículo em vídeo
Luis de la Peña
Tech role if available.
Contato
Guatemala City, Guatemala, Guatemala
Aberto a trabalho remoto
Disponível na CazVid
Competências
Technical SupportAdvanced
Delivered Tier 2 technical support resolving customer issues and network configurations.
Customer ServiceExpert
Handled support and retention, ensuring customer satisfaction and issue resolution.
Data AdministrationIntermediate
Managed data input and administration tasks for electoral processes.
Electronic Devices RepairIntermediate
Provided computer service, updates, and repairs at personal workshop.
Networking ConfigurationsIntermediate
Configured networks and supported connectivity issues within technical roles.
Formação acadêmica
Ingeniero en electrónica
UNIERSIDAD DE SAN CARLOS DE GUATEMALA
Completed En curso
Perito en electrónica digital
INSTITUTO TECNOLOGICO FEDERICO TAYLOR
Completed 2008
Bachiller en administración industrial
INSTITUTO TECNOLOGICO FEDERICO TAYLOR
Completed 2008
Practicas realizadas en preludio musical
INSTITUTO TECNOLOGICO FEDERICO TAYLOR
Completed 2008
Resumo
Experienced technical support specialist with over 10 years in customer service, network configurations, and data management. Adept at remote work and handling complex technical issues.
Principais conquistas
- Provided technical support Tier 2 at GOTO CONNECT, resolving complex issues.
- Supported customer retention and support functions at TELUS INTERNATIONA (DIGITAL).
- Managed data entry and administration tasks at Tribunal Supremo electoral.
Experiência
Auxiliar de informática
Tribunal Supremo electoral
2011
Digitacion y administración de Datos de Sufragio
ELECTRONIC DEVICES REPAIR AND SERVICE
OWN WORKSHOP
2009 - Present
COMPUTER SERVICE AND UPDATE
AGENTE DE TRANSITO 2
POLICIA MUNICIPAL DE TRANSITO DE GUATEMALA
2012 - 2014
FFH CARE, SUPPORT 2.0
TELUS INTERNATIONA (DIGITAL)
2016 - 2018
SUPPORT AND RETENTION
QUICKEN
WORLD CONNECTION
2018
TECHNICAL SUPPORT
TECHNICAL SUPPORT TIER 2 REP
GOTO CONNECT (JIVE COMMUNICATIONS/LOG ME IN)
2018 - 2024
Habilidades
Technical SupportCustomer ServiceData AdministrationElectronic Devices RepairNetworking Configurations
Publicado na CazVid - 3 de jul. de 2025