Luis - Content Writer and Translations Specialist with 8+ years of digital communication expertise

Created digital content with SEO best practices to enhance online visibility and engagement.

Provided bilingual translation and interpretation services between English and Spanish for international communication.

Negotiated payment plans and resolved billing disputes while maintaining regulatory compliance.

Performed ticket resolution, email management, and communication between stakeholders to support business operations.

Making outbound calls to customers with outstanding credit card accounts., Negotiating payment plans and resolving billing disputes with customers., Accurately recording conversations and agreements reached with customers., Following established policies and procedures to ensure regulatory...

Performed back office functions and efficiently managed ticket resolution, email sending and chat communication., Facilitated effective communication between the company and international clients/suppliers through both telephone and written interpretation and translation services.

Developed optimized content for SEO purposes, including articles, product descriptions, meta descriptions, and other digital materials., Researched relevant keywords and search trends to effectively integrate them into content and increase organic website traffic., Crafted persuasive, high-quality...