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Store Manager with 7+ years of retail and customer service experience
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Competencies
Supervised and motivated teams in retail and toll management settings to achieve operational goals.
Implemented personalized customer engagement strategies that improved satisfaction and retention.
Managed inventory systems and optimized storage, shipping, and inspection processes.
Developed and executed promotional campaigns aimed at increasing sales of specific products.
Streamlined store and toll operations to improve efficiency and customer experience.
Education
Languages
Summary
Experienced store manager with a strong background in sales strategies, team supervision, and customer engagement across retail and toll management sectors.
Key Achievements
- Led a team of 5 at Corporación Siete Diez, increasing sales through targeted customer service strategies and promotional campaigns.
- Managed toll operations at Grupo STT / Global Vía, optimizing vehicle flow and reducing wait times across multiple lanes.
- Directed daily store activities at Mini Super La Pulpe 2, including inventory control and strategic promotions that contributed to sales growth.
Experience
Store Manager - Sales Advisor
Led a team of 5 people, increasing sales through customer service strategies and specific promotions., Assisted users in resolving issues with equipment and software., Managed inventories and optimized processes for product storage, shipping, and inspection., Implemented a customer follow-up system through WhatsApp, Instagram, and Facebook, increasing customer retention., Expanded the client base through personalized advice and direct contact strategies via calls and emails., Developed strategic promotional campaigns that increased sales of low-rotation products.
Toll Operator - Customer Service
Managed toll collections and cash handling., Supervised 1 to 3 lanes simultaneously, optimizing vehicle flow and reducing wait times., Optimized vehicle flow by improving traffic circulation, reducing wait times, and ensuring a more efficient user experience.
Store Manager
Directed daily store operations, managing orders and merchandise reception., Managed inventory control systems., Increased sales by 5% through strategic promotions., Implemented personalized customer service strategies that met customer expectations and satisfaction.