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Customer Service Specialist with diverse experience in client relations and quality assurance
Contact
Medellín, Antioquia, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied customer service skills using CRM, Avaya, Zeus Lobby, and other tools across multiple roles.
Quality AssuranceIntermediate
Evaluated customer interactions and maintained service quality standards at Altice USA.
Data Management & AnalysisIntermediate
Utilized Excel, Power BI, and Google Suite for data tracking, reporting, and analysis.
Administrative SupportIntermediate
Handled administrative tasks at Hotel Gran Diamante, including scheduling and record-keeping.
Technical Tools & SoftwareAdvanced
Proficient in ASANA, Python, Cloudbeds, and various CRM platforms for operational efficiency.
Education
Master's degree
EAFIT UNIVERSITY
Completed 2026
Bachelor's Degree
UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA (UNAD)
Completed 2023
Mercadeo y Ventas
Servicio Nacional de Aprendizaje SENA
2017
System Optimization
Universidad de Cordoba
2019
Summary
Experienced in client relations, quality monitoring, and administrative support across diverse settings, with proficiency in key tools and software.
Key Achievements
- Supported customer retention efforts at Altice USA as a Quality Analyst
- Performed multiple roles including night auditor and administrative assistant, demonstrating versatility
- Managed customer interactions across various organizations, enhancing communication and problem-solving skills
Experience
Customer Service Representative
Accedo Technologies
Feb 2022 - Nov 2022
Quality Analyst
Altice USA - Retention Department
Nov 2022 - January 2023
Nigh Auditor
Accedo Technologies
Nov 2020 - Jan 2022
Administrative Assistant
Hotel Gran Diamante
Aug 2018 - Nov 2020
Customer Service Representative
Fundación Social Cordoberxia
Feb 2023 - Jul 2023
Customer Service Representative
Teleperfomance Colombia
Apr 2024 - Present
Customer Service Representative
Everise Colombia
CVS Health - Customer Relation Department
Skills
Customer ServiceQuality AssuranceData Management & AnalysisAdministrative SupportTechnical Tools & Software
Published on CazVid - Jul 3, 2025