Customer service agent with 1 year of experience in the BPO industry, skilled in order management, problem resolution, and client communication, seeking to contribute to a US-based company.
Provided assistance and support to customers, addressing their needs and problems effectively.
Communicated clearly with clients to understand their issues and relay information accurately.
Ensured accuracy in receiving and processing orders, introduction, and problem resolution.
Handled various customer issues by utilizing appropriate resources and solutions.