Experienced in technical support, customer service, and operational coordination with a focus on client satisfaction.
Provided support and assistance to clients, addressing inquiries and resolving issues.
Assisted users with technical problems in a support representative role.
Maintained effective communication with customers and team members to facilitate service delivery.
Coordinated after-hours activities to ensure operational continuity.
Teleperformance S.A
Concentrix S.A
NCS Colombia / UC Group
Academic Bachelor
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Handled multiple responsibilities across different roles and companies.
