This is my profileContact via CazVidLuis
Customer Service Professional with versatile support experience
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to clients, addressing inquiries and resolving issues.
Technical SupportBeginner
Assisted users with technical problems in a support representative role.
CommunicationIntermediate
Maintained effective communication with customers and team members to facilitate service delivery.
Coordination & ManagementBeginner
Coordinated after-hours activities to ensure operational continuity.
MultitaskingIntermediate
Handled multiple responsibilities across different roles and companies.
Education
Academic Bachelor
Universidad Pedagógica Nacional
Completed Currently (7th semester)
Languages
SpanishNative
EnglishAdvanced - C2
FrenchBasic - A2
Summary
Experienced in technical support, customer service, and operational coordination with a focus on client satisfaction.
Key Achievements
- Supported clients in technical and customer service roles across multiple companies
- Managed after-hours coordination, ensuring continuity of service
- Gained experience in diverse customer-facing positions without formal quantifiable metrics
Experience
Technical support representative
Teleperformance S.A
December 2020 - November 2021
Customer service representative
Concentrix S.A
November 2023 - September 2024
Afterhours coordinator
NCS Colombia / UC Group
July 2024 - February 2025
Skills
Customer ServiceTechnical SupportCommunicationCoordination & ManagementMultitasking
Published on CazVid - Jul 3, 2025