This is my profileContact via CazVid
Luis
Customer Service & Tech Support Specialist with 3 years in BPO
Video resume
Computer engineer customer service agent
Almost 3 years of experience in call centers as a customer service advocate, tech support agent and reviewer in back office position.
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers through chat, phone, and review platforms.
Technical SupportIntermediate
Resolved customer technical issues as part of a back office tech support team.
Call Center OperationsIntermediate
Performed customer issue resolution and review tasks in a call center environment.
Review & Quality AssuranceBeginner
Participated in review team activities to ensure quality standards.
Summary
Experienced in call center environments focused on customer service, technical support, and review tasks with nearly three years of industry experience.
Key Achievements
- Accumulated nearly three years of experience across call centers, covering customer service, tech support, and review roles.
- Worked for over two years at WebHelping Nicaragua in a chat support capacity.
- Handled customer issue resolution via phone at Ibexuova.
Skills
Customer ServiceTechnical SupportCall Center OperationsReview & Quality Assurance
Published on CazVid - Jul 3, 2025