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Luis
Customer Service & Tech Support Specialist with 10+ years experience
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Competencies
Handled client interactions in diverse roles, ensuring client satisfaction and issue resolution.
Provided technical assistance for Hewlett Packard Enterprise, troubleshooting technical issues and supporting clients.
Engaged in retention strategies and sales for support services and telecommunications clients.
Managed dispatch services at Hewlett Packard Enterprise, coordinating logistics and service delivery.
Accumulated over 10 years of experience working in call centers, managing multiple client accounts and responsibilities.
Summary
Experienced customer service and technical support specialist with over 10 years in call centers, adept at handling diverse roles including retention, sales, dispatch, and tech support, primarily in Costa Rica.
Key Achievements
- Gained extensive experience in customer service, tech support, retention, sales, and dispatch roles across multiple companies.
- Worked for well-known organizations such as Hewlett Packard Enterprise and Sykes, demonstrating role versatility and adaptability.
- Accrued over a decade of call center experience, developing strong client interaction and problem-solving skills.