This is my profileContact via CazVidLuisa
Customer Service Specialist with diverse client support experience
Contact
Colombia, Huila Department, Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Delivered support and assistance to clients in telecommunications and branding industries, ensuring customer satisfaction.
Technical SupportBeginner
Provided basic technical assistance and troubleshooting for clients in a call center environment.
Billing and SchedulingIntermediate
Handled billing issues and appointment re-scheduling for service clients.
Complaint Management (Pqrs)Intermediate
Managed and resolved customer complaints and inquiries through Pqrs processes.
Education
GRADO SECUNDARIA
Institución educativa Byron Gaviria
Completed 2014
Languages
Español
Summary
Customer service professional experienced in client support, billing, and complaint management across telecommunications and branding sectors.
Key Achievements
- Provided customer support in telecommunications and branding sectors, handling inquiries, complaints, and technical assistance
- Managed billing, scheduling, and issue resolution for clients across multiple service areas
- Gained experience in Pqrs (complaint management) and support for technical and administrative tasks
Experience
Atención al cliente
RAC TELEFONICO ATENTO
Febrero - julio 2016
Atención al cliente, Pqrs, Soporte técnico
Atención al cliente
EMBAJADOR DE MARCA OUTSOURCING
20/11/2023 - 01/02/2025
facturación, Pqrs, Reagendamiento de visitas
Skills
Customer ServiceTechnical SupportBilling and SchedulingComplaint Management (Pqrs)
Published on CazVid - Jul 3, 2025