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Customer Service with 3+ years of experience in client support and quality assurance
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Competencies
Utilized CRM systems and communication skills to resolve customer issues effectively.
Assessed team performance, provided feedback, and contributed to process improvements.
Processed payments, negotiated agreements, and maintained updated records.
Engaged in effective communication and problem-solving to meet client and company objectives.
Participated in applying process improvements to enhance service workflows.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in customer support, quality analysis, and collections, with proven skills in process implementation and client communication.
Key Achievements
- Provided personalized support and resolved customer inquiries promptly at LEAN SOLUTION GROUP.
- Evaluated agent performance and implemented process improvements at FOUNDEVER to enhance service quality.
- Processed payments and negotiated agreements, maintaining accurate records and ensuring policy compliance.
Experience
Customer Service Representative
Provided personalized customer support, identified customer needs, resolved inquiries, and offered effective solutions promptly., Usage of CRM systems to document and track interactions, ensuring data accuracy., Understand the company's processes and systems to provide high-quality service.
Quality Analyst
Evaluated agents performance to meet quality standards and improve operational efficiency and customer experience impact., Implemented process improvements for payment and collection workflows., Analyzed the performance of the team and offered constructive feedback for improved performance.
Collections Agent
Process payments over the phone and resolve inquiries promptly., Negotiated payment agreements, ensuring compliance with company policies., Kept updated records, improving database accuracy.