Experienced in customer service, quality assurance, and document management across diverse sectors, with a focus on process improvement and detailed operational tasks.
Handled customer interactions and maintained employee relations in a service environment.
Monitored sales processes, identified errors, and proposed improvements.
Organized and processed documents with accuracy for payment and auditing purposes.
Managed employee records, incorporations, discharges, and technological platforms.
Barranquilla AFS
Contact person with foreign personnel.
Ecoikos Group Solid waste recovery
Creation of links Commercial, Continuous file management and required employee documentation, Incorporation and discharge of employees, HRIS management, Management of technological platforms.
Telefonetica S.A.S
Quality monitoring in the sales area, Optimizing the process, Report errors, Propose solutions, Validate the correctness of the Agents.
Hinduja Global Solution
Document organization, Attention to detail, Processing documents with payment needs, Handling detailed information, Proficiency in office tools.
International Business
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Acted as contact person with foreign personnel and coordinated information exchange.
