Luyanda - Sales Executive with over 8 years in Customer Relations and Service

Pretoria, Gauteng, South Africaen

Enhanced customer satisfaction by resolving complaints promptly and diplomatically at The Other-Side.

Built and maintained strong customer relationships, consistently achieving individual sales targets at Neotel.

Published on CazVid

Summary

Dedicated professional with over 8 years of expertise in sales, customer service, and administrative support. Skilled in building relationships, problem-solving, and enhancing operational efficiency across diverse roles.

Key Achievements

Streamlined administrative processes and managed confidential records efficiently at Multi-Layer Trading.
Promoted positive brand image through courteous interactions and stock management at Green Pearl.

Skills

SalesAdvanced

Proven ability to drive sales through consultative techniques and relationship building.

Customer ServiceExpert

Exceptional skills in resolving issues, attending to client needs, and enhancing satisfaction.

Problem-SolvingAdvanced

Effective at quickly diagnosing issues and implementing practical solutions.

Administrative SupportIntermediate

Experienced in managing records, updating databases, and supporting team operations.

Experience

Sue-Chef promoted to Front of House Hostess

The Other-Side (Pop-up Restaurant)

2019 - 2022

Assisted the staff and guests with everyday tasks and activities. Attended to emails promptly and offered detailed guidance to enhance customer service. Resolved complaints and issues with calm and demeanor maintaining positive relations with our staff and visitors. Cleaned reception regularly to maintain professional appearance. Monitored, managed and reviewed front of house catering and cleaning. Delivered comprehensive induction tours for new tourists familiarizing them with the place and procedures. Ensured front of house team leaders and supervisors coordinated staff effectively to deliver on service standards

Sales Executive

Neotel

2010 - 2018

Managed customer relationships through consultive sales techniques to attain individual sales goals. Resolved customer issues and complaints with quick thinking problem-solving. Built exceptional customer satisfaction by delivering friendly service. Customized service offerings to accommodate customers needs. Increased customer satisfaction by delivering friendly service. Increased profits by negotiating favorable terms and pricing

Administrative Receptionist

Multi-Layer trading 74cc

Provided Administrative Support To senior staff aiding in efficient conclusion of the projects and tasks. Updated database with visitor and client information including confidentiality of records. Kept office inventory levels optimized with timely restocks and accurate purchase order management. Responded with enquiries from clients, vendors and schools. Organized smooth flow of outgoing orders and purchases and communications. Received, sorted and routed mail and deliveries to appropriate staff members for delivery. Promoted a positive image of the company through courteous interaction with visitors and staff