Álvaro - Digital Marketing & Community Management Expert with over 5 years of experience

Handled social media engagement, content publishing, and analytics for brand positioning.

Led customer service teams and supervised staff in high-pressure environments.

Formulated digital marketing strategies, optimized online presence, and tracked performance.

Ensured VIP client satisfaction through effective communication and service management.

Managed social media engagement and brand communication., Prepared performance and competitor analysis reports., Organized events and managed scheduling for company activities.

Led the customer service team, ensuring the VIP clients satisfaction., Conducted competitor analyses to inform business strategy., Coordinated client follow-ups and managed internal communications.

Managed social media presence (Instagram, Facebook, GMB) and optimized brand visibility., Oversaw Google My Business creation and performance tracking., Identified key improvement areas across digital platforms and coordinated client communications.

Supervised and guided team members on case management and client follow-up., Identified and implemented process improvements to enhance client satisfaction and overall operational efficiency., Managed escalated cases and collaborated directly with Operations and Quality Managers to execute...