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Digital Marketing & Community Management Expert with over 5 years of experience
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Competencies
Handled social media engagement, content publishing, and analytics for brand positioning.
Led customer service teams and supervised staff in high-pressure environments.
Formulated digital marketing strategies, optimized online presence, and tracked performance.
Ensured VIP client satisfaction through effective communication and service management.
Coordinated medical transport, managed workflow, and improved response times.
Education
Languages
Summary
Experienced in managing social media channels, leading customer service teams, and coordinating operational functions within diverse industries.
Key Achievements
- Managed social media engagement and optimized brand visibility across multiple platforms.
- Led customer service teams ensuring VIP client satisfaction and streamlined operations.
- Supervised team members in high-severity case management, implementing process improvements.
Experience
Adminitrative Assistant/Community Manager
Managed social media engagement and brand communication., Prepared performance and competitor analysis reports., Organized events and managed scheduling for company activities.
Administrative Leader
Led the customer service team, ensuring the VIP clients satisfaction., Conducted competitor analyses to inform business strategy., Coordinated client follow-ups and managed internal communications.
Digital Marketing Manager
Managed social media presence (Instagram, Facebook, GMB) and optimized brand visibility., Oversaw Google My Business creation and performance tracking., Identified key improvement areas across digital platforms and coordinated client communications.
Team Leader - High Severity
Supervised and guided team members on case management and client follow-up., Identified and implemented process improvements to enhance client satisfaction and overall operational efficiency., Managed escalated cases and collaborated directly with Operations and Quality Managers to execute...
Medical Dispatcher
Coordinated medical transport operations ensuring timely and accurate dispatch., Maintained communication with drivers, clients, and healthcare facilities., Monitored service quality and implemented improvements to enhance efficiency and response time.