Dedicated professional with over 5 years of experience in customer service, team management, and financial analysis across diverse sectors including client support, credit risk, and administrative roles.
Provided assistance and technical support to customers, handling sensitive information securely and empathetically.
Led and coached teams of agents and analysts to improve performance and achieve KPIs.
Analyzed financial statements and credit data, making recommendations on creditworthiness.
Managed daily operations, schedules, reports, and handled confidential information.
Teleperformance
Focused on account assistance, responsible for managing and resolving inquiries submitted through a ticketing system., In charge of guiding customers through the process of resetting passwords, troubleshooting login issues, and ensuring account security., Strong communication skills to explain...
Concentrix
Responsible for analyzing the financial risk of lending to clients and makes recommendations on creditworthiness on complex cases., General credit analysis., Analysis of financial statements of client portfolios., Preparation of reports., Interpretation of credit bureaus (Experian, Equifax, etc.).,...
Mabinsa
Managing daily operations and providing essential office support with clear communication among the workers while also assisting with various tasks to ensure an untroubled workflow., Coordination of the project's daily schedule., Sending and receiving emails., Handling confidential...
Bachelor’s degree
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Prepared detailed reports and documentation for credit analysis and administrative processes.
Ministerio de Educación Pública
Performing a variety of administrative and clerical activities to ensure the correct functioning of the company., Preparation of reports., Sending and receiving emails., Managing the telephone switchboard., Customer service., Other general administrative functions.
