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Customer Support Specialist with 5+ years in client services and analysis
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Competencies
Provided assistance and technical support to customers, handling sensitive information securely and empathetically.
Led and coached teams of agents and analysts to improve performance and achieve KPIs.
Analyzed financial statements and credit data, making recommendations on creditworthiness.
Managed daily operations, schedules, reports, and handled confidential information.
Prepared detailed reports and documentation for credit analysis and administrative processes.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, team management, and financial analysis across diverse sectors including client support, credit risk, and administrative roles.
Key Achievements
- Led a team of ten agents, managing performance, coaching and implementing SOPs to improve KPIs.
- Analyzed complex financial data and prepared detailed reports as Senior Credit Risk Analyst.
- Managed customer inquiries and technical support requests, ensuring security protocols and customer satisfaction.
Experience
Application Foundation – Customer Support (Sage)
Focused on account assistance, responsible for managing and resolving inquiries submitted through a ticketing system., In charge of guiding customers through the process of resetting passwords, troubleshooting login issues, and ensuring account security., Strong communication skills to explain...
Senior Credit Risk Analyst
Responsible for analyzing the financial risk of lending to clients and makes recommendations on creditworthiness on complex cases., General credit analysis., Analysis of financial statements of client portfolios., Preparation of reports., Interpretation of credit bureaus (Experian, Equifax, etc.).,...
Administrative Assistant (Novacentro Shopping Center Project)
Managing daily operations and providing essential office support with clear communication among the workers while also assisting with various tasks to ensure an untroubled workflow., Coordination of the project's daily schedule., Sending and receiving emails., Handling confidential...
Office Clerk
Performing a variety of administrative and clerical activities to ensure the correct functioning of the company., Preparation of reports., Sending and receiving emails., Managing the telephone switchboard., Customer service., Other general administrative functions.