Experienced customer service and sales associate with over 5 years of managing complex client needs, resolving issues, and supporting operational tasks across telecom and hospitality industries. Skilled in communication, documentation, and problem-solving in fast-paced environments.
Provided exceptional service by resolving issues and ensuring positive customer experiences in high-volume environments.
Communicated effectively in English with diverse clients and guests, facilitating smooth operations and conflict resolution.
Documented cases, coordinated follow-ups, and maintained inventories, supporting operational efficiency.
Resolved on-site incidents, managed billing and service interruptions, and negotiated payment resolutions.
Foundever – Verizon Wireless
Managed complex cases related to billing, plans, devices, and service interruptions., Ensured positive customer experiences., Documented cases and coordinated follow-ups., Recommended products and services., Delivered customer-centered solutions in a high-volume environment.
Studio Hotel
Assisted international and national guests, managed check-in/out processes and coordinated with multiple departments., Communicated in English with guests and resolved on-site incidents., Managed reception operations and sales.
Client Services
Negotiated payment agreements and documented outcomes., Quickly identified customer needs and offered tailored solutions., Met daily performance and productivity targets.
Librería Internacional
Provided customer service, organized merchandise, and maintained inventory control., Managed cashier operations and administrative support tasks.
Geography
Secondary Education
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Handled multiple customer requests, managed reception operations, and adapted to diverse roles across sectors.
