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Customer Service & Sales Specialist with 5+ years in telecom and hospitality
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Competencies
Provided exceptional service by resolving issues and ensuring positive customer experiences in high-volume environments.
Communicated effectively in English with diverse clients and guests, facilitating smooth operations and conflict resolution.
Documented cases, coordinated follow-ups, and maintained inventories, supporting operational efficiency.
Resolved on-site incidents, managed billing and service interruptions, and negotiated payment resolutions.
Handled multiple customer requests, managed reception operations, and adapted to diverse roles across sectors.
Education
Languages
Summary
Experienced customer service and sales associate with over 5 years of managing complex client needs, resolving issues, and supporting operational tasks across telecom and hospitality industries. Skilled in communication, documentation, and problem-solving in fast-paced environments.
Key Achievements
- Managed complex billing, service issues, and customer interactions at Verizon Wireless, delivering tailored solutions.
- Handled international guest check-ins and coordinated multi-department services at Studio Hotel, ensuring seamless operations.
- Effectively negotiated payment plans and met performance targets in collections, demonstrating strong customer negotiation skills.
Experience
Customer Service & Sales Representative
Managed complex cases related to billing, plans, devices, and service interruptions., Ensured positive customer experiences., Documented cases and coordinated follow-ups., Recommended products and services., Delivered customer-centered solutions in a high-volume environment.
Front Desk Receptionist
Assisted international and national guests, managed check-in/out processes and coordinated with multiple departments., Communicated in English with guests and resolved on-site incidents., Managed reception operations and sales.
Collections (Outbound & Inbound)
Negotiated payment agreements and documented outcomes., Quickly identified customer needs and offered tailored solutions., Met daily performance and productivity targets.
Cashier / Clerk
Provided customer service, organized merchandise, and maintained inventory control., Managed cashier operations and administrative support tasks.